Outdated law firm tech creates tension with clients
Legal firms vs. data security: How to solve the tension between lawyers, their IT teams, clients and data security
Traditional ways of working in the legal world clash with modern technology and tech-savvy clients. Outdated law firm tech might be safe, but it makes customers unhappy.
There is a tension between lawyers, their IT teams and their clients. Law firms don’t like to recognise this, at least publicly. But there is a clash between “the way things are done”, customer service and the convenience provided by modern technology.
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